Get In Touch With Us

    Patient Guides

    General Info

    Registration and Billing for OPD

    • New patients must register to receive a unique ID for all services.
    • Registration and billing counters are available at specified locations.
    • Payment is required before accessing services

    Appointment

    • Contact information for booking appointments.

    Accidents and Emergency

    • 24/7 emergency department availability.
    • Emergency contact details.

    Ambulance Services

    • Availability of well-equipped ambulances for patient transport.
    • Contact information for ambulance services.

    Toll-Free Number

    • A toll-free number for inquiries and assistance.

    Admission

    Before Admission

    • Reservations can be made for bed classes (twin and above), operation theatres and daycare procedures.
    • The admissions desk in the main lobby will collect your deposit according to the class of admission and take your booking.

    On Admission

    • Please bring along personal toiletries, slippers/footwear.
    • Keep some cash for miscellaneous purposes or in case of an emergency. Please safeguard your valuables and mobile phone.
    • The hospital will not be liable for any loss of money or valuables.

    After Admission

    • The bed charge is calculated from 12 noon to 12 noon irrespective of the time of admission.
    • Upgrade/downgrade of the class of bed affects your billing.
    • When you move up to a higher class, the billing from day one will be as per the higher class.

    During your stay

    Housekeeping and inpatient meals

    Housekeeping

    • Consumption of alcohol, cigarettes, chewing gum and tobacco, as well as spitting, is strictly prohibited.
    • A hygienic environment is essential for your health. Help us maintain our standards.
    • Keep the toilets clean and dry.
    • Use the dustbins for disposal of any waste.
    • Housekeeping of In-patient rooms is done thrice a day; in case you need any additional assistance please place the “Housekeeping” tag on your room door.
    • We take pride in serving you. Giving tips is prohibited.

    Meals

    • The hospital kitchen is equipped to serve well-balanced vegetarian meals.
    • Special diets will be served as prescribed by the doctor.
    • All meals are planned and their preparation is supervised by trained and competent dieticians.
    • All attendant meals have to be either pre ordered at the time of admission or one day in advance for the next day’s meal service
    • The food court on the ground floor is functional from 7.30 a.m. to 9 p.m.
    • The fine dining restaurant serves both, a la carte and buffet menus, for breakfast, lunch, tea and dinner.

    Other services

    Clothes and Linen

    • It is mandatory that patients wear hospital clothes.
    • The hospital provides washed and clean linen to all patients.
    • All patients are provided with bed and bath linen and we encourage the patient attendants to use the linen which we provide. Please avoid bringing in outside linen, as this may cause infection.
    • For any additional requirement of linen, you may contact the ward nurse.

    Facility Management Services

    • In case of any electrical faults with light switches, A/C, TV, etc., or plumbing items like showers, flushes etc., please inform the nurse on duty for assistance.
    • Please do not attempt to shift or repair any electrical item.
    • Do not touch the oxygen and suction pump equipment.
    • Do not change the setting of the thermostat knobs.
    • The windows are locked. Do not attempt to open them.
    • Use of mobile phones is restricted in patient related areas.

    Discharge

    • Discharge of the patient will be authorised as per the doctor’s opinion.
    • In case the patient/relative wishes to be transferred to another hospital or be sent home against the advice of the doctor, the patient/relative would be required to sign a ‘Discharge against Medical Advice’ declaration and the hospital will not be held responsible for any change in the patient’s condition, thereafter.
    • Your Summary Report/Discharge Card will be given to you by the floor staff at the time of discharge.

    Amenities

    Birat Medical College Teaching Hospital offers comprehensive healthcare services complemented by a wide array of world-class amenities, ensuring both patients and visitors experience utmost comfort and convenience.

    Convention Centre
    Our state-of-the-art Convention Centre is perfect for hosting medical conferences and clinical workshops. It features exceptional acoustics, in-house banqueting services, and is equipped with cutting-edge technology, including real-time video conferencing capabilities. This allows seamless connectivity with other national and international institutions. The Centre can accommodate up to 750 participants, making it ideal for large-scale events.

    Fine Dining Restaurant
    Our Fine Dining Restaurant, located on the ground floor, provides gourmet meals catering to diverse taste preferences, ensuring a pleasurable dining experience.

    Pharmacy
    We provide 24-hour pharmacy services at Birat Medical College Teaching Hospital. Our pharmacy is committed to supplying genuine medications, stored and managed under optimal conditions.

    Wi-Fi Service
    The hospital premises are Wi-Fi enabled, offering internet connectivity.

    Prayer Room
    An inclusive ‘all faith’ prayer room, offering a tranquil space for reflection and prayer.

    Patient Rooms

    Birat Medical College Teaching Hospital offers a variety of room options to meet the needs and preferences of our patients and their families. Each room type is designed to provide comfort, privacy, and the necessary amenities to ensure a pleasant stay.

    Deluxe Suite Facilities:
    Our Deluxe Suites are a blend of luxury and comfort, offering a serene view of the surrounding area. These suites are equipped with a range of amenities including:

    • 24/7 room service for all your needs.
    • A relaxing terrace view.
    • Entertainment options like a TV with multiple channels.
    • A refrigerator for personal use.
    • Wi-Fi connectivity for staying connected.
    • Direct dialling telephone service.
    • A two-way nurse call system for prompt medical assistance.

    Suite Facilities:
    The Suites are designed to provide comfort and privacy for both patients and their relatives. Features include:

    • Separate rooms for the patient and relatives.
    • Access to a private terrace.
    • Separate bathrooms for added privacy.
    • Individual TVs with multiple channels in each room.
    • A refrigerator.
    • Wi-Fi facility for uninterrupted internet access.
    • Direct dialling telephone service.
    • A two-way nurse call system for efficient communication with medical staff.
    • A personal safe for securing valuables.

    Single Room Facilities:
    Our Single Rooms offer a private and comfortable space with:

    • An en-suite bathroom.
    • A sofa-cum-bed for a relative to stay close.
    • A TV with multiple channels for entertainment.
    • Direct dialling telephone service.
    • A two-way nurse call system.
    • A personal safe for storing valuables.

    Twin Room Facilities:
    Designed for shared accommodation, the Twin Rooms feature:

    • Separate couches for the relatives of each patient.
    • Individual TVs with multiple channels for each patient.
    • Direct dialling telephone service.
    • A two-way nurse call system for each bed.
    • A personal safe for each patient.

    General Ward Facilities:
    Our General Ward offers a comfortable and efficient space with:

    • Three, four, or five bedded units, unlike dormitory rooms.
    • A TV with multiple channels for each unit.
    • Direct dialling telephone service.
    • A two-way nurse call system for each patient.
    • A personal safe for each patient.

    Patient & Family Rights and Responsibilities at Birat Medical College Teaching Hospital

    As a patient, you have the right to:

    • Receive Quality Health Care: Obtain health care in a safe, clean environment without discrimination based on race, age, color, religion, nationality, culture, ethnicity, language, disability, sex, or manner of payment.
    • Be Informed: Understand the services available at the hospital before or during admission, including the expected approximate cost of treatment.
    • Dignified Treatment: Be treated with dignity, respect, and courtesy in a non-judgmental and non-threatening manner, respecting your preferences, psychosocial, spiritual, and personal values, beliefs, cultural and religious needs.
    • Privacy and Respect: Receive respect for personal dignity and privacy during examinations, procedures, treatment, and transport. You have the right to be free from abuse, neglect, or harassment.
    • Informed About Medical Conditions: Be informed about your diagnosis, medical condition, and treatment in understandable terms.
    • Understand Treatment Options: Learn about the risks, benefits, and alternatives of proposed treatments.
    • Participate in Care Decisions: Be involved in decisions affecting your care, health status, services, treatment, or outcomes.
    • Refuse Treatment: Knowledgeably refuse any care, diagnostic procedure, and treatment after understanding the consequences of refusal.
    • Seek Second Opinions: Have the option to seek a second opinion regarding clinical care, either within or outside the hospital.
    • Confidentiality: Expect that your identifiable health information is kept confidential, except as required by law.
    • Informed Consent: Give informed consent before undergoing surgery, anesthesia, procedural sedation, blood transfusions, other invasive or high-risk procedures, and participation in research protocols.
    • Voice Complaints: Be informed on how to voice complaints, express concerns, or report violations of your rights.

    As a patient, it is your responsibility to

    • Provide Accurate Information: Offer correct and complete demographic information, including your full name, age, address, telephone number, and e-mail ID.
    • Disclose Health Information: Provide complete and accurate information about your health, including past medical history, current medications, previous treatments, and allergic reactions.
    • Respect Hospital Staff and Others: Treat hospital staff, other patients, and visitors with courtesy, respect, and dignity.
    • Follow Medical Advice: Adhere to the instructions and advice given, understanding the consequences of refusing treatment.
    • Meet Financial Obligations: Promptly pay hospital bills to meet the financial responsibilities arising from your care.
    • Abide by Hospital Rules: Follow hospital rules and regulations, including maintaining hygiene and cleanliness.
    • Handle Personal Valuables: Avoid bringing valuables to the hospital and be aware that the hospital is not responsible for lost belongings.
    • Be Considerate and Cooperative: Show consideration and cooperation in all interactions.
    • Respect Rights and Property: Respect the rights and property of others in the hospital.
    • Manage Appointments: Keep scheduled appointments or inform the hospital in case of inability to do so.
    • Maintain Decorum: Avoid actions or behavior that could disturb other patients.